Saving Civility: 52 Ways to Tame Rude, Crude & Attitude for a Polite Planet

Saving Civility: 52 Ways to Tame Rude, Crude & Attitude for a Polite Planet

by Sara Hacala

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Product Details

ISBN-13: 9781594733765
Publisher: Turner Publishing Company
Publication date: 12/14/2012
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 240
File size: 495 KB

About the Author

Sara Hacala, a frequent speaker around the United States on the topic of civility, is president of Sara Hacala&Associates LLC, which provides full-service training and seminars in all aspects of business etiquette, manners and civility for corporate personnel, university students and individuals. She is author of Saving Civility: 52 Ways to Tame Rude, Crude and Attitude for a Polite Planet. She also works in high schools with "at-risk" students, teaching vital interpersonal skills to help them access the business arena and increase their opportunities for success. A world traveler and consummate hostess, she is a graduate of the Protocol School of Washington.

Sara Hacala is available to speak on the following topics:

  • Is Bad Behavior the New Normal? How Can We Change It?
  • How to Disagree Agreeably
  • Kids' Social Skills: How They Impact Their Success
  • Work at Workplace Civility

Table of Contents

INTRODUCTION
The Rise of Rude, Crude, and Attitude
How We're All Part of the Problem . . . . . . . . . . . . . . . . . . . . . . . . . 1
How Rude Can You Be? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Incivility Bites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
The Polite Planet Action Guide
How You Can Be Part of the Solution
1 Know Who You Are . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2 Live in the Present Moment. . . . . . . . . . . . . . . . . . . . . 38
3 Smile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4 See Yourself as Others See You. . . . . . . . . . . . . . . . . . . 45
5 Sharpen Your Social Antenna . . . . . . . . . . . . . . . . . . . 48
6 Respect the Boundaries of Others . . . . . . . . . . . . . . . 51
7 Listen Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
8 Discern the Right Meaning . . . . . . . . . . . . . . . . . . . . . 59
9 Strike a Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
10 Recognize the Power of Words . . . . . . . . . . . . . . . . . . 64
11 Hold Your Tongue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
12 Resist Rhetoric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
13 Disagree Agreeably . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
14 Keep a Negotiation on Track . . . . . . . . . . . . . . . . . . . . 79
15 Don’t Burn Bridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
16 Set Your Moral Compass . . . . . . . . . . . . . . . . . . . . . . . . 84
17 Build Trust. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
18 Strive for Truth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
19 Take the High Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
20 Laugh at Least Once a Day. . . . . . . . . . . . . . . . . . . . . . 94
21 Just Be Nice! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
22 Cultivate Optimism . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
23 Embrace Kindness . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
24 Live Generously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
25 Practice Gratitude. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
26 Embody Enough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
27 Adapt Adeptly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
28 Practice Patience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
29 Drive Gently on the Road . . . . . . . . . . . . . . . . . . . . . . 128
30 Pick Your Battles Wisely. . . . . . . . . . . . . . . . . . . . . . . . 131
31 Remember What Your Mother Taught You. . . . . . . 133
32 Teach Your Children Well . . . . . . . . . . . . . . . . . . . . . . 136
33 Bring Back the Magic . . . . . . . . . . . . . . . . . . . . . . . . . . 140
34 Mind Your Cybermanners . . . . . . . . . . . . . . . . . . . . . 143
35 Time It Right. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
36 Delight Your Host, Please Your Guest . . . . . . . . . . . 149
37 Dress to Fit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
38 Apologize. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
39 Learn to Forgive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
40 Celebrate Diversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
41 Travel Often and Well. . . . . . . . . . . . . . . . . . . . . . . . . . 168
42 Consider Your Fellow Travelers . . . . . . . . . . . . . . . . . 172
43 Practice Nonviolence. . . . . . . . . . . . . . . . . . . . . . . . . . 174
44 Judge Not Thy Neighbor . . . . . . . . . . . . . . . . . . . . . . . 176
45 Play Fair and Everyone Wins . . . . . . . . . . . . . . . . . . . 178
46 Put All Hands on Deck. . . . . . . . . . . . . . . . . . . . . . . . . 180
47 Choose Your Heroes Wisely . . . . . . . . . . . . . . . . . . . . 183
48 Enhance Your Likeability . . . . . . . . . . . . . . . . . . . . . . 186
49 Work at Workplace Civility . . . . . . . . . . . . . . . . . . . . . 189
50 Grow a Very Big Heart . . . . . . . . . . . . . . . . . . . . . . . . . 193
51 Reel in What’s Real . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
52 Plant a Seed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
A Call to Action
Plea for a Polite Planet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

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