The Service Pro

by Rick Tate

Overview

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service. Looking for an effective, entertaining and efficient way to teach employees and leaders the critical elements for building an outstanding service reputation? Look no further. This book lays the foundation for improving your business. It is a quick read and well worth the time everyone who works with or for others.

Product Details

BN ID:	2940012515193
Publisher:	Human Resource Development Press
Publication date:	01/01/2003
Sold by:	Barnes & Noble
Format:	eBook
Pages:	112
File size:	82 KB

About the Author

Rick Tate is a best-selling author and an internationally recognized expert on Customer Loyalty, Leadership and Change. He is the author and co-developer of many best-selling books and programs such as Leadership and the Customer Revolution, Legendary Service, and Frontline
Service. For over 20 years Rick has been consulting, speaking, training, writing and developing state of the art concepts that challenge people's minds and create competitive advantage. His extensive client list reads like a "who's who" of business and includes organizations such as Disney, Coca Cola, and Johnson & Johnson.