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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy / Edition 1, Author: Bill Stinnett
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Think Like Your Customer: A…
by Bill Stinnett
Paperback $25.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Customer Experience Manual, The: How to design, measure and improve customer experience in your business / Edition 1, Author: Alan Pennington
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Customer Experience Manual,…
by Alan Pennington
Paperback $43.00
Title: Customer Loyalty: How to Earn It, How to Keep It / Edition 2, Author: Jill Griffin
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Customer Loyalty: How to Earn…
by Jill Griffin, Robert T. Herres
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Paperback $22.95
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: How to Win Campaigns: Communications for Change / Edition 2, Author: Chris Rose
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How to Win Campaigns:…
by Chris Rose
Paperback $49.99
Title: Business Process Mapping Workbook: Improving Customer Satisfaction / Edition 1, Author: J. Mike Jacka
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Business Process Mapping…
by J. Mike Jacka, Paulette J. Keller
Paperback $52.00
Title: The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center / Edition 4, Author: Keith Dawson
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The Call Center Handbook: The…
by Keith Dawson
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Paperback $59.99
Title: Keep Your Donors: The Guide to Better Communications & Stronger Relationships / Edition 1, Author: Tom Ahern
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Keep Your Donors: The Guide to…
by Tom Ahern, Simone P. Joyaux
#170 in Series
Hardcover $84.00
Title: Retail Crime, Security, and Loss Prevention: An Encyclopedic Reference / Edition 1, Author: Charles A. Sennewald CPP
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Retail Crime, Security, and…
by Charles A. Sennewald CPP, John H. Christman CPP
Hardcover $89.95
Title: The Customer-Driven Company: Moving from Talk to Action / Edition 1, Author: Richard C Whiteley
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The Customer-Driven Company:…
by Richard C Whiteley
Paperback $24.99
Title: Business Process Mapping: Improving Customer Satisfaction / Edition 2, Author: J. Mike Jacka
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Business Process Mapping:…
by J. Mike Jacka, Paulette J. Keller
Hardcover $73.00
Title: Building Customer-brand Relationships / Edition 1, Author: Don E. Schultz
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Building Customer-brand…
by Don E. Schultz, Beth E. Barnes, Heidi F. Schultz, Marian Azzaro
Paperback $82.99
Title: Freedom from Command and Control: Rethinking Management for Lean Service / Edition 1, Author: John Seddon
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Freedom from Command and…
by John Seddon
Hardcover $68.99
Title: Customer Relationship Management / Edition 1, Author: Kristin L. Anderson
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Customer Relationship…
by Kristin L. Anderson, Carol J. Kerr
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Paperback $22.00

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