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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover from $13.20 $24.00 Current price is $13.20, Original price is $24.00.
Title: Keep Your Donors: The Guide to Better Communications & Stronger Relationships / Edition 1, Author: Tom Ahern
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Keep Your Donors: The Guide to…
by Tom Ahern, Simone P. Joyaux
#170 in Series
Hardcover $84.00
Title: Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy / Edition 1, Author: Bill Stinnett
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Think Like Your Customer: A…
by Bill Stinnett
Paperback $25.00
Title: Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence / Edition 1, Author: Kristin Baird
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Customer Service in Health…
by Kristin Baird
#36 in Series
Paperback $83.75
Title: Trust-Based Selling / Edition 1, Author: Charles Green
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Trust-Based Selling / Edition…
by Charles Green
Hardcover $40.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Customer Loyalty: How to Earn It, How to Keep It / Edition 2, Author: Jill Griffin
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Customer Loyalty: How to Earn…
by Jill Griffin, Robert T. Herres
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Paperback $22.95
Title: IMC, The Next Generation: Five Steps for Delivering Value and Measuring Returns Using Marketing Communication / Edition 1, Author: Don E. Schultz
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IMC, The Next Generation: Five…
by Don E. Schultz, Heidi Schultz
Hardcover $65.00
Title: Tele-Stress: Relief for Call Center Stress / Edition 2, Author: Stephen Coscia
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Tele-Stress: Relief for Call…
by Stephen Coscia
Paperback $28.95
Title: Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es / Edition 1, Author: Wided Batat
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Experiential Marketing:…
by Wided Batat
Paperback $64.99
Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1, Author: Paul Harsin
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Process Mastering: How to…
by Paul Harsin, Ray W. Wilson
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Paperback $49.99
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Customer Visits: Building a Better Market Focus: Building a Better Market Focus / Edition 3, Author: Edward F. McQuarrie
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Customer Visits: Building a…
by Edward F. McQuarrie
Paperback $82.99
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management / Edition 1, Author: Chris Daffy
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Creating Customer Loyalty:…
by Chris Daffy
Hardcover $113.00
Title: Supply Chain Management: Strategy, Planning, and Operation / Edition 6, Author: Sunil Chopra
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Supply Chain Management:…
by Sunil Chopra, Peter Meindl
Hardcover from $259.15 $416.72 Current price is $259.15, Original price is $416.72.
Title: Service Leadership: The Quest for Competitive Advantage / Edition 1, Author: Svafa Gronfeldt
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Service Leadership: The Quest…
by Svafa Gronfeldt, Judith Banks Strother
Paperback $217.00

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