Title: Fanatical Prospecting: The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling, Author: Jeb Blount
Title: Raving Fans: A Revolutionary Approach To Customer Service, Author: Ken Blanchard
Title: The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, Author: Clayton M. Christensen
Title: Hug Your Haters: How to Embrace Complaints and Keep Your Customers, Author: Jay Baer
Title: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty, Author: Ashley Reichheld
Title: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Author: Micah Solomon
Title: 7L: The Seven Levels of Communication: Go From Relationships to Referrals, Author: Michael J. Maher
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
Explore Series
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Title: The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results, Author: Brent Adamson
Title: Setting the Table: The Transforming Power of Hospitality in Business, Author: Danny Meyer
Title: Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results, Author: Jack Mitchell
Title: The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market, Author: Michael Treacy
Title: The Language of Trust: Selling Ideas in a World of Skeptics, Author: Michael Maslansky
Title: The People's Repertory, Author: Luc De Schepper
Title: Go-Givers Sell More, Author: Bob Burg
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
Title: Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty, Author: Patrick M. Lencioni
Title: Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, Author: Joey Coleman
Title: The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World, Author: Fred Reichheld
Title: Let's Get Real or Let's Not Play: Transforming the Buyer/Seller Relationship, Author: Mahan Khalsa

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