Just Announced: The Children's & YA Book Awards Winners Explore Now
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Title: The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, Author: Clayton M. Christensen
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The Innovator's Dilemma: When…
by Clayton M. Christensen
Paperback $24.99 $28.00 Current price is $24.99, Original price is $28.00.
Title: Setting the Table: The Transforming Power of Hospitality in Business, Author: Danny Meyer
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Setting the Table: The…
by Danny Meyer
Paperback $17.99 $19.99 Current price is $17.99, Original price is $19.99.
Title: The Language of Trust: Selling Ideas in a World of Skeptics, Author: Michael Maslansky
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The Language of Trust: Selling…
by Michael Maslansky, Scott West, Gary DeMoss, David Saylor
Paperback $13.99 $24.00 Current price is $13.99, Original price is $24.00.
Title: Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison, Author: Joe Calloway
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Becoming a Category of One:…
by Joe Calloway
Paperback $19.95
Title: Outstanding!: 47 Ways to Make Your Organization Exceptional, Author: John G. Miller
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Outstanding!: 47 Ways to Make…
by John G. Miller
Paperback $15.00
Title: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Author: Micah Solomon
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Ignore Your Customers (and…
by Micah Solomon
Paperback $19.99
Title: 7L: The Seven Levels of Communication: Go From Relationships to Referrals, Author: Michael J. Maher
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7L: The Seven Levels of…
by Michael J. Maher
Paperback $14.95 $16.95 Current price is $14.95, Original price is $16.95.
Title: The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market, Author: Michael Treacy
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The Discipline of Market…
by Michael Treacy, Fred Wiersema
Paperback $17.99
Title: How to Thrive in the Restaurant Business: A Detailed and Comprehensive Guide on How to Open, Operate and Maintain a Successful Restaurant Business, Author: Roy Slicker
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How to Thrive in the…
by Roy Slicker
Paperback $19.99
Title: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants, Author: Paul Cherry
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Questions That Sell: The…
by Paul Cherry
Paperback $19.99
Title: Raise the Bar: An Action-Based Method for Maximum Customer Reactions, Author: Jon Taffer
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Raise the Bar: An Action-Based…
by Jon Taffer, Karen Kelly (With)
Paperback $15.95
Title: Scaling Customer Success: Building the Customer Success Center of Excellence, Author: Chitra Madhwacharyula
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Scaling Customer Success:…
by Chitra Madhwacharyula, Shreesha Ramdas
Paperback $37.99
Title: Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results, Author: Renee Evenson
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Powerful Phrases for Effective…
by Renee Evenson
Paperback $19.99
Title: A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty, Author: Janelle Barlow
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A Complaint Is a Gift Workbook…
by Janelle Barlow, Victoria Holtz
Paperback $22.95
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Thank God It's Monday: How to Create a Workplace You and Your Customers Love, Author: Roxanne Emmerich
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Thank God It's Monday: How to…
by Roxanne Emmerich
Paperback $16.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing, Author: Stu Heinecke
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How to Get a Meeting with…
by Stu Heinecke, Jay Conrad Levinson (Foreword by)
Paperback $17.95
Title: Perfect Phrases for Customer Service, Author: Robert Bacal
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Perfect Phrases for Customer…
by Robert Bacal
Explore Series
Paperback $19.00
Title: Customer Centricity: Focus on the Right Customers for Strategic Advantage, Author: Peter Fader
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Customer Centricity: Focus on…
by Peter Fader
Paperback $17.99

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