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Raving Fans: A Revolutionary Approach To Customer Service
160Hardcover
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Overview
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans.
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Product Details
ISBN-13: | 9780688123161 |
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Publisher: | HarperCollins Publishers |
Publication date: | 05/19/1993 |
Pages: | 160 |
Sales rank: | 41,627 |
Product dimensions: | 5.78(w) x 8.54(h) x 0.62(d) |