Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell

Hardcover(First)

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Product Details

ISBN-13: 9781401300340
Publisher: Hachette Books
Publication date: 06/11/2003
Edition description: First
Pages: 302
Sales rank: 75,540
Product dimensions: 5.75(w) x 8.50(h) x 1.00(d)
Age Range: 18 Years

About the Author

Jack Mitchell is the Chairman of Mitchells Family of Stores (Mitchells, Richards, Marshs, and two Wilkes Bashford stores), five of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.

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Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results 4.6 out of 5 based on 0 ratings. 8 reviews.
Guest More than 1 year ago
I thorougly enjoyed this book, and although I have owned a business for 20 years, there are many things outlined in this book that we can improve upon. I know implimenting these suggestions will help in our customer service.
Guest More than 1 year ago
This terrific book wastes no words and no time, but delivers the goods. Jack Mitchell, CEO of two high-end clothing stores in Connecticut, offers solid (if not all new) principles of customer service and relationship management in a personal, lively, entertaining way. The book is immediately applicable to retail and small businesses, and sheds much-needed light on managing a family business. The book draws a straight line from customer service to business success. The author, whose warmth and candor is totally endearing, may be faulted for denying that location matters. After all, his stores sit in one of the most affluent regions in the U.S., so he would probably enjoy some measure of success even with mediocre customer service. And, his customer service is great, intense to the point of being instructive. If he is overenthusiastic about his formula, that¿s to be expected of a salesman. We find a lot of useful material here for anyone in a customer-contact business and, as a bonus, this familial saga is really fun to read. Highly recommended.
Guest More than 1 year ago
After reading this book I wanted to see it Jack Mitchell really practiced what he preaches. On my last trip to NYC, I rented a car and drove up to Mitchell's and Richard's. It's all true! I recommend this book to every sales person I come in contact with. Hug Your Customers should be a required read for every CEO and anyone in Sales or Customer Service!! Enjoy...
skinglist on LibraryThing 21 days ago
Nothing earth shattering in this book but a nice look at high-end retail. Author has a good way of telling stories in a way that proves his point and captures readers' attention - even if retail isn't their business.
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