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OFFICIAL RULES

Barnes & Noble.com Email Help

To ensure that you receive email from Barnes & Noble.com about your order status, as well as other important news, please read the following:

About Our Order Status Emails

Whenever you place an order with Barnes & Noble.com, we send out email notifications to update you on the status of your order.
These communications include:
Confirmation that we received your order
Confirmation that your order is ready to ship
Notice of any other issues we encounter in fulfilling your order
If you place an order at Barnes & Noble.com and do not receive an order confirmation email within a few hours, there is a good chance this email is being blocked by email filtering software.
 
This software can be hosted in any of the following places:
Your computer's email system
The email system at your place of work
By an email provider (see list below)
By an Internet service provider


If You Use an Email Filter

If the email system on your computer uses a filter or spam blocker, please add service@barnesandnoble.com and aboutyourrequest@barnesandnoble.com to your address book or "white list" to ensure that you receive emails about your order status.

If Your Company or Network Uses Email Filters

Please contact your email system administrator or Internet service provider to see if a filter or spam blocker is in use.

If Your Email Provider Uses Email Filters

Some Internet service providers or web-based email providers (see list below) have email filters or restrictions that may prevent our emails from reaching you. If you think that email from Barnes & Noble.com is being blocked, we suggest you add service@barnesandnoble.com to the address book or contact list offered by your email provider.
 
Email Providers/Programs
AOL 8
AOL 9
AOL Netmail
Earthlink 5.0
Earthlink Webmail
Earthlink Total Access
Hotmail
MSN 8
Netscape 6
Netscape 7
Outlook 11
Outlook 2000
Outlook Express
Yahoo! Mail