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Communication Preferences

Important Notice: Recent Changes to Customer Communications Preferences
 
As of August 2004, Barnes & Noble.com account holders who have opted to receive communications from Barnes & Noble.com and its trustworthy third parties have greater flexibility to manage their Communications Preferences. Previously, opted-in account holders were limited to a single communications choice (Yes or No). Now opted-in account holders have six different options to choose from:
 
Source of Communication
1.   Receive notices about special offers, events, and new products and services from Barnes & Noble.com and its affiliates (e.g., Barnes & Noble Booksellers and Barnes & Noble Membership).
2.  Receive notices about special offers, events, and new products and services from other trustworthy third parties.
Method of Communication
3.   Receive the above communications by email.
4.  Contact me by postal mail.
5.  Contact me by telephone.
Format of Email
6.   Send me email by one of these formats: HTML (text and images), text only, or no preference (best format for my system).

Please Note: If an account holder previously opted-out from receiving communications from Barnes & Noble.com and trustworthy third parties, such account holder's election remains unchanged: accounts that were designated not to receive marketing communications will continue not to receive these communications.

FAQs

I changed my preferences recently but still received an unwanted communication. Why?

If may take up to five (5) business days to process a change request. Although requests will be honored as soon as possible, marketing campaigns sometimes require a long lead time, and your contact information may have been selected prior to the date of your requested change.

I asked not to be contacted by email, but I'm still getting order status emails from Barnes & Noble.com. Why?

Only the communications described in our privacy policy under "Communications containing information about Barnes & Noble.com and its partners products and services" are affected by the changes described above. The communications described in our privacy policy under "Communications related to transaction and account maintenance activities" are not affected by these changes.

I only want to receive specific emails about authors, artists, or subjects. What should I do?

You can select specific email Newsletters and Book, Music, or DVD Alerts in our Keep Me Posted Center.

I have requested promotional communications from Barnes & Noble.com, but I haven't received any emails

If you do not receive any promotional emails from Barnes & Noble.com in a month, there is a good chance our emails are being blocked by your computer or your ISP's email filtering software. Try adding the following email address to your email filtering controls' address book or "white list." These are the addresses from which we send our promotional emails:

BarnesandNoble_com@email.bn.com
service@barnesandnoble.com
BarnesandNoble_com_WriterAlert@email.bn.com
BarnesandNoble_com_DVDAlert@email.bn.com
BarnesandNoble_com_MusicAlert@email.bn.com
BarnesandNoble_com_Newsletter@email.bn.com
aboutyourrequest@barnesandnoble.com

Why don't I receive order status emails from Barnes & Noble.com?

If you do not receive any order status emails from Barnes & Noble.com, there is a good chance such emails are being blocked by your ISP's email filtering software. Try adding service@barnesandnoble.com to your email filtering controls' address book or "white list." Also, you can view your order status online.