Help Desk: Barnes & Noble Member Program

Barnes & Noble Member Program FAQ
If you don't see your topic or answer in this section, please feel free to contact us directly, and we'll do our best to help you.

Membership Information
How much does the Membership cost and how long does it last?
What are the benefits of Membership?
How soon will I receive my Barnes & Noble Member Card in the mail if I purchase my Membership online?
Can I use the Member Card in all Barnes & Noble Bookstores? What about in Barnes & Noble College Stores? B. Dalton?
What personal information is needed to become a Member?
I like the benefits but I don't want to give you my personal information, such as name, address, and email. Can I just pay the $25 and get the Member Card?
What if I join now but decide later that I no longer want to be a Member? Can I get a refund?
How will I know when my Membership expires?
How much does it cost to renew my Membership?
How do I apply for the Barnes & Noble Member MasterCard?



How Your Discount Works
Does the discount apply to everything in Barnes & Noble bookstores -- even purchases in the Café? What about online at www.bn.com?
Is the Member discount applied on top of the discount already existing on bestsellers and sale items?
How do I get my discount when shopping in stores?
How do I get my discount when shopping online?
If I join today, will I receive my 10% Member discount on today's purchase?
I bought a large number of books in-store or online recently. Can I return them and repurchase them with the Member discount?
Can I use my Membership in combination with my Educator's Card or Institutional Account to get a bigger discount?
Can anyone use my Member Card to receive the discount in the store?
What if I don't have my Member Card with me in the store? Can you look up my Member number? Will I still get my discount?
My discount wasn't applied to an online order. Why?
How can I save even more with my Membership?
How does the 5% rebate from the Barnes & Noble Member MasterCard affect my everyday 10% Member discount?



Renewing Your Membership
How do I renew my Membership?
How can I ensure uninterrupted service with Barnes & Noble Membership?



Your Privacy
What does the Barnes & Noble Member Program do with the information I provide? Is it distributed to other companies?
I want to take advantage of the Member benefits, but I don't want to be placed on a mailing list or receive unwanted emails. Can I become a Member and be assured that does not occur?
How can I opt out of receiving email or direct mail offers?



Member Account Information
Can I have a second Member Card for my account?
What do I do if I lose my Member Card?
How can I find out how I much I have saved this year with my Membership?
How do I contact Customer Service?
Why am I getting an error message indicating that my Member number is invalid when I order at www.bn.com?
Can I use my home phone number in place of my Member number at www.bn.com?
Where do I enter my Member number at www.bn.com?
Can my Member number be associated with more than one www.bn.com account?
If I buy my Membership online, do I still need to enter my Member number the next time I make a purchase online?

Frequently Asked Questions
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