102 Minutes: The Unforgettable Story of the Fight to Survive Inside the Twin Towers

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Overview

"102 Minutes does for the September 11 catastrophe what Walter Lord did for the Titanic in his masterpiece, A Night to Remember . . . Searing, poignant, and utterly compelling."

—Rick Atkinson, Pulitzer Prize-winning author of An Army at Dawn

Hailed upon its hardcover publication as an instant classic, the critically acclaimed New York Times bestseller 102 Minutes is now available in a revised edition timed to honor the tenth anniversary of the attacks of September 11, 2001.

At 8:46 a.m. that morning, fourteen thouosand people were inside the World Trade Center just starting their workdays, but over the next 102 minutes, each would become part of a drama for the ages. Of the millions of words written about this wrenching day, most were told from the outside looking in. New York Times reporters Jim Dwyer and Kevin Flynn draw on hundreds of interviews with rescuers and survivors, thousands of pages of oral histories, and countless phone, e-mail, and emergency radio transcripts to tell the story of September 11 from the inside looking out.

Dwyer and Flynn have woven an epic and unforgettable account of the struggle, determination, and grace of the ordinary men and women who made 102 minutes count as never before.

102 Minutes is a 2005 National Book Award Finalist for Nonfiction.

Editorial Reviews

Library Journal
In 2004, New York Times reporters Dwyer (a Pulitzer Prize winner) and Flynn (the paper's police bureau chief at the time of the World Trade Center attacks) released an account of the attacks told from the inside, drawing on radio transcripts, phone messages, emails, and interviews with survivors and rescue workers to communicate what being at ground zero was really like. This revised edition would seem important to consider in light of forthcoming 9/11 observations.

Product Details

  • ISBN-13: 9780805094213
  • Publisher: Holt, Henry & Company, Inc.
  • Publication date: 8/2/2011
  • Edition description: Second Edition, New Edition
  • Edition number: 2
  • Pages: 400
  • Sales rank: 60,401
  • Product dimensions: 5.40 (w) x 8.20 (h) x 1.10 (d)

Meet the Author

Jim Dwyer is the coauthor of Actual Innocence and Two Seconds Under the World, and the author of Subway Lives. A Pulitzer Prize winner, he writes the About New York column for The New York Times. He lives in New York City.

Kevin Flynn, a special projects editor at The New York Times, was the newspaper's police bureau chief on September 11, having previously worked as a reporter for the New York Daily News, Newsday, and The Advocate (Stamford). He lives in Connecticut.

Read an Excerpt

102 Minutes

1

"It's a bomb, let's get out of here."

8:46 A.M. NORTH TOWER

 

A bomb, Dianne DeFontes thought, when thinking became possible again. At 8:46:30, an impact had knocked her off a chair in the law office on the 89th floor of the north tower, 1 World Trade Center. The door swung free, even though she had bolted it shut. In another part of the floor, Walter Pilipiak had just pushed open the door to the offices of Cosmos International, an insurance brokerage where he was president. Akane Ito heard him coming and looked up from her desk to greet him. Before Pilipiak could get the words "Good morning" out of his mouth, he felt something smack the back of his head, and he was hurled into a wall. Ceiling tiles collapsed on Ito. A bomb, they decided, several breaths later.

On the southwest end of the 89th floor, the insurance company MetLife had 10,000 square feet of space. After the initial slam, Rob Sibarium could feel every one of those square feet tilting as the tower bent south, so far that it seemed as if it would never recoil. It did, slowly returning to center. Something had happened in the other building, Sibarium thought. An explosion.

Mike McQuaid, the electrician installing fire alarms, was sure he knew what he was feeling: an exploding transformer, from a machine room somewhere below the 91st floor. Nothing else could rock the place with such power.

In the lobby, Dave Kravette had just ridden down from the Cantor Fitzgerald office to meet his guests, after ending the conversation with his wife about the newspaper delivery. Just a few steps out of the elevator, he heard a tremendous crash and what sounded like elevator cars free-falling. Then he saw a fireball blow out of a shaft. Around him, people dived to the ground. Kravette froze and watched the fireball fold back on itself.

She dropped the phone, Louis Massari would remember thinking. His wife, Patricia, had been reporting to him that she had bought a second home pregnancy test. The first one, that morning, had been positive, a surprise. Patricia worked as a capital analyst on the 98th floor of the north tower for Marsh & McLennan, an insurance and financial services concern; at night she took college courses. The pregnancy test was on her mind; it trumped, naturally, the test she was due to take that evening in her class and had been fretting over. So they had plenty to talk about.

"Oh, my God—" she said, and then Louis heard nothing. She had slipped, somehow, he was sure, and had pulled the cord out of the jack.

Higher still in the building, on the 106th floor, Howard Kane, the controller for Windows on the World, was speaking by phone with his wife, Lori. Kane dropped the receiver, or so it seemed to his wife, because the sounds of clamor and alarm, the high notes of anxiety if not the exact words, filled her ear. Maybe he was having a heart attack. Then she could hear a woman screaming, "Oh, my God, we're trapped," and her husband calling out, "Lori!"

Then another man picked up the phone, and spoke. "There's a fire," he said. "We have to call 911."

From the Risk Waters conference in Windows on the World, Caleb Arron Dack, a computer consultant, called his wife, Abigail Carter, on a cell phone. "We're at Windows on the World," Dack said. "There was a bomb." He could not get through to the police emergency line. He needed Abigail to call 911 for him. The bomb may have been in the bathroom.

At another breakfast, in a delicatessen a quarter mile below Windows on the World, the former director of the world trade department, Alan Reiss, had not heard, felt, or seen a thing. He sat with his back to the window that overlooked the plaza. Suddenly, one of the other Port Authority managers, Vickie Cross Kelly, looking past Reiss's shoulder to the window, called out.

"Something must have happened," she said. "People are running around on the mall." Reiss turned. He saw terrified people, sprinting in every direction. A person with a gun had set off the chaos, he guessed.

"I've got to go," Reiss said, tossing a five-dollar bill on the table, then headed for the trade center police office, one floor above them, in the low-rise building known as 5 World Trade Center. Through big plate-glass windows that faced east toward Church Street, he could see a blizzard of burning confetti. This was not as straightforward as someone with a gun. Another bomb?

In 1993, Reiss had just opened the door to his basement office when the terrorists' truck bomb exploded 150 feet away. Afterward, he had been part of the team that refitted the towers for better evacuation. As a matter of doctrine at the trade center, bombs were seen as a threat that could cause harrowing but local damage. They were unlikely to bring cataclysm.

In the weeks and months following the 1993 attack, the danger from a powerful bomb attack on the trade center, especially the two towers, had been considered by the Port Authority and its security consultants. Most experts agreed that while the towers could be hurt by a bomb, they could not be destroyed. Anyone might, in theory, sneak a bomb onto a floor, but the damage would largely be confined to 1 floor out of 110—or looked at another way, 1 acre out of 110. In general, bombs are as powerful as they are big. The larger the bomb, the bigger the explosion, the greater the damage. The 1993 terrorists had driven 1,200 pounds of explosive into the basement. Even so, the base of the towers, the strongest part of the buildings, easily deflected the explosion. Compared with the powerful load absorbed by the face of the towers from winds that blew every hour of every day, the truck bomb in the basement was puny.

Moreover, there was no simple way of getting 1,200 pounds of explosive to the upper floors, where the structure was not as dense as the base. If the monumentalism of the towers made them a natural target, their very height added protection, not vulnerability. Gravity was part of the built-in defense to the devastation of a big bomb.

From what Reiss could see, he was sure that someone had set off a big bomb. While it is true that small bombs—explosives fitted into a tape recorder or hidden inside a suitcase—can blow an airplane out of the sky, that destructiveness has less to do with the bomb than with the altitude. What rips apart the aircraft is not the size of the bomb but a rupture in the fuselage at 35,000 feet, with the lethal force coming from the difference between the cabin pressure and the atmosphere. Those forces are not present even at the top of skyscrapers as tall as the twin towers, limiting the destructive energy of a conventional bomb to its size.

By the time Reiss had run up one flight on the escalator, he guessed that a truck bomb must have blown up somewhere around the trade center.

Reiss no longer worked in the basement, as he had in 1993, and he wondered, fleetingly, who in his old department had arrived for work on the 88th floor of the north tower. Up there, no one had illusions about a truck bomb. The moment arrived as a powerful fist rocking the building. As soon as Gerry Gaeta, a member of the team that oversaw construction projects at the trade center, could find his words, he hollered, "It's a bomb, let's get out of here." And he was sure he knew how it had gotten up there. Moments earlier, a messenger had arrived with a trolley of documents for Jim Connors in the real estate department. Surely that was how the bomb had been wheeled in, Gaeta thought; the boxes of "documents" had been a Trojan horse.

Down the hall, Nicole De Martini had just drawn the last sip of her coffee and had risen to leave her husband's office to go to hers, in the south tower, when she and Frank heard a boom from overhead and felt the building lurch. Nicole watched a river of fire spill past the window in Frank's office. It was a bomb, they both thought. Or maybe the machine room had exploded, burning diesel fuel. Nothing else could explain the force they felt, one that seemed directly above them.

The elevators had rocked, swinging like pendulums. Pasquale Buzzelli, a Port Authority engineer going to his office on 64, felt the car right itself, then slowly descend to the 44th floor, where he had started from. Smoke began to pump through the shaft. No one seemed to understand what was happening, so he got back on the elevator, which now was working just fine, and rode up to the 64th floor. There he met his boss, Patrick Hoey, the engineer in charge of the Port Authority's bridges and tunnels, who was just as puzzled.

"What happened, Pat?" Buzzelli asked.

"I don't know, but it near knocked me out of my chair," Hoey replied.

The tower had miles of elevator shafts. In one that served the middle of the building, six men were in a car bound for the upper floors. They felt the jolt, then a swoop. A window washer named Jan Demczur punched the emergency stop button. In a moment, fingers of smoke crept into the car, rising past the cuffs of the men in the car, pushing down from the roof. They rang the intercom. No one answered. On board another elevator, which had just left the north tower lobby, was Judith Martin, the secretary who had lingered outside for a cigarette. She and six other people were now stuck, pressing the alarm and calling for help.

In the Marriott Hotel, tucked between the two towers, the Rev. Paul Engel, naked except for a cross dangling on a chain around his neck, had just gone to the lockers after working out when he heard an impossibly loud screech of metal on metal, like the squeal of train brakes. A Catholic priest, Engel went every morning to the health club atop the hotel. Normally, he finished his exercise with some laps in the pool, but had skipped that part of his routine today. Now he quickly pulled on the nearest garment, his swimming trunks, and peeked at the pool. It was on fire.

From a window on the 61st floor in the north tower, Ezra Aviles had seen everything. He knew it was no bomb. His window faced north, and he saw the plane tearing through the skies, heading straight for the tower. It had crashed into the building over his head—how far, he was not sure. In fact, its lower wing cut the ceiling of the 93rd floor, and its right wing had ripped across the 98th floor, at the very moment that Patricia Massari was speaking to her husband about her home pregnancy test.

Aviles worked for the Port Authority. He dialed five numbers, leaving identical messages, describing what he saw, and telling everyone up the chain of command to begin the evacuation. He called one colleague, John Paczkowski, but reached his voice mail. "It seems to be an American Airlines jetliner came in from the northern direction, toward—from the Empire State Building, toward us," Aviles said. He ticked through a list of notifications—he had called the police and the public affairs office, and had beeped the chief operating officer for the agency. "Smoke is beginning to come, so I think I'm gonna start bailing outta here, man ... . Don't come near the building if you're outside. Pieces are coming down, man. Bye."

Then he phoned his wife, Mildred, who was at home with two of their three children. "Millie, a plane hit the building," he said. "It's going to be on the news."

By then, the havoc was escalating, even if the cause was not apparent. In the police bureau at the base, Alan Reiss heard talk of a missile having been fired from the roof of the Woolworth Building, just a couple of blocks east of the trade center.

As Reiss was listening to this, a Port Authority detective, Richie Paugh, arrived.

"We're going out onto the plaza to let you know what's going on," Reiss told the desk. He and Paugh walked down the hallway from the plaza, past an airline ticket counter. A revolving door put them under a soffit, an overhang sheltering the entrance to 5 World Trade Center. They peered out. Debris had rained onto the plaza—steel and concrete and fragments of offices and glass. Above them, they could see the east side of the north tower, and also its northern face. Instead of the waffle gridding of the building's face, they now saw a wall of fire spread across ten or fifteen floors. Then they saw the people coming out the windows, driven toward air, and into air. The plane had struck not two minutes earlier.

On the ground, they saw an odd shape. Reiss looked closer. It was the nose gear of an airplane, missing the rubber tire, but with its wheel still connected to the hydraulic elbow that retracts into the bottom of the plane. Paugh began to take notes on its shape and location. Reiss protested. "There's crap falling on us," he said. "I don't have a hard hat on or anything, let's just drag it in."

He and Paugh lugged the part into the police office. "It's evidence, put a sticker on it," Reiss said.

"A plane hit the building," Paugh said.

"It's a big plane," Reiss added. "It's not a Piper Cub. This is a bi-i-i-g fucking wheel."

For hundreds of people on the upper floors of the north tower, death had come in a thunderous instant. The remains of one man who worked for Marsh & McLennan, which occupied space on the 93rd to 100th floors, would later be found five blocks from the tower. American Airlines Flight 11 had flown directly into the company's offices. The impact killed scores of people who could never have known what hit them.

Flight 11 had hit 1 World Trade Center, the north tower, at 450 miles an hour, having traveled the full length of Manhattan Island, fourteen miles from north to south, in less than two minutes. When it slammed into the north side of the building, the plane's forward motion came to a halt. The plane itself was fractionalized. Hunks of it erupted from the south side of the tower, opposite to where it had entered. A part of the landing gear landed five blocks south. The jet fuel ignited and roared across the sky, as if the fuel continued to fly on course, even without its jet. Much of the energy deflected from the speeding plane shot in waves down the skeleton of the north tower. The waves pulsed into the bedrock, rolled out to the Atlantic Ocean, and along the bed of the Hudson River. The impact registered on instruments in Columbia University's Lamont-Doherty Earth Observatory in Palisades, New York, twenty-two miles to the north, generating signals for twelve seconds. The earth shook.

Copyright © 2005 by Jim Dwyer and Kevin Flynn Afterword copyright © 2006 by Jim Dwyer and Kevin Flynn Postscript copyright © 2011 by Jim Dwyer and Kevin Flynn All rights reserved.

Customer Reviews

Average Rating 4.5
( 97 )

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See All Sort by: Showing 1 – 20 of 97 Customer Reviews
  • Posted August 13, 2011

    HORRIBLY EXCELLENT!!!!

    I find it interesting that most of the reviews of this book are rather lenghty. Is it due to the excellent writing of the two authors or could it be that we are given the opportunity to recall and recount our individual feelings of that day? Perhaps it is a combination of both. As I read, a visual reminder replayed over and over in my mind. Thank you Barnes and Noble for making this accounting of those events available. And may we NEVER FORGET!

    6 out of 6 people found this review helpful.

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  • Posted August 12, 2011

    Highly recommend

    I read this book in paper form over a year ago, and still think back on it from time to time. Very well written, with incredible insight from people who were really there. This is one I'll read again, and I don't say that about many books.

    6 out of 6 people found this review helpful.

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  • Posted July 23, 2011

    Powerful & haunting

    For most people the images of 9/11 are indelibly burned into my brain. I watched the Twin Towers explode, burn & collapse but never really connected with the hundreds of people who were fighting for survival & those who attempted to rescue them inside of those buildings. 102 Minutes... paints a vivid picture of these courageous souls' struggles & the obstacles they encountered while trying to reach safety. After reading this book, those images are now viewed from a totally different perspective. I no longer just see structures but focus on the lives saved & lost within. This book is unforgettable.

    4 out of 4 people found this review helpful.

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  • Posted October 25, 2008

    more from this reviewer

    Jennifer Wardrip - Personal Read

    This was an absolutely amazing book. Not just because of the true-life accounts of many who survived (or, in many cases, didn't), but mostly because the authors pull no punches in telling the story of 9/11/01.

    This isn't a book that bashes the government, both local and national, but it does tell both the good and the bad, the positive and the negative. While I was uplifted and encouraged by so many examples of human kindness, I was devastated to read that so very many deaths could have possibly been avoided, if there had just been better communication between political-minded departments.

    Also, the fact that so many shortcuts were taken in building the World Trade Center, simply to create more rentable space, shows just how far people will go to make a buck. It saddens me that so many lives might have been saved if there were more staircases, if they had been spread out more, if they had had proper fireproofing.

    If you're interested at all in the story that is 9/11, then this is a must-read.

    4 out of 4 people found this review helpful.

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  • Anonymous

    Posted January 21, 2012

    Riveting

    This book tells stories that have never been told. It puts the reader on the floors above the impact, from the eyes of a man who saw the plane coming, the 1st Responders and the survivors. We must never forget!

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted October 26, 2011

    Good Information

    This book was good. Dragged a little bit here and there and I found myself skipping paragraphs here and there because I felt like it was kinda rambling but overall it had alot of good information in it. I didnt really know a ton of background on 9/11 and the world trade centers and this book was eye opening to what really was going on and what really happened. Good book.

    1 out of 2 people found this review helpful.

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  • Anonymous

    Posted October 23, 2005

    This book was very dry

    I thought this book would be excellent but it was very dry. It was work to get through and I could not even make myself finish it. There were a million names on one page and it got overwhelming. I do not reccomend it. There was the occasional juicy part but most of it was boring and dry.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted May 18, 2012

    sad but good

    Iloved what i read of this book my fate was changed on that day as i was supposed to be in n y that day but the night before the lady i was to go with had a telephone problem so we didnt go god spared my life once again talk about guardian angels well i have them regina from montclair n j

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  • Anonymous

    Posted April 24, 2012

    Perfect Balance Between Heart Wrenching and Clinical

    I learned a lot reading this book. The real life stories of courage are beautiful and awe-inspiring. I also enjoyed the fact that this book does not glamorize the stories. People's and institutions failures are examined - not in a cruel way, but in a way that answers the questions honestly. This book is a must read.

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  • Anonymous

    Posted March 29, 2012

    I read

    The sample is999 pages.

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  • Anonymous

    Posted February 11, 2012

    Insightful reading

    We enjoyed the book at our house. I learned so much about 9/11. I recommend it.

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  • Anonymous

    Posted January 28, 2012

    very detailed

    This book is awsome! It explans almost everything about 9/11 and many of the people in the building. It is a good book

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  • Anonymous

    Posted April 10, 2012

    So rich in detail.....so good.

    When i read this book, i was deeply amazed on how well this book was written. I knew a lot about 9/11 before i read the book...after i read the book, i knew SO much more! The authors really amazed me not only in detail, but the fact that they took diffrent plots said by the world trade center survivers and put it into one storyline for greater twist and emotion. The fact they included the victims really shocked me. That was sooo emotional! But what really hit me was how survivers explained how they reacted when the planes hit....only a few floors above or below them.....i would highly recommend....but be warned, lots of emotion. We will always remember September 11, 2001....in those 102 minuts

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  • Posted December 17, 2011

    Liked

    Well reserched, well written.

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  • Anonymous

    Posted October 28, 2011

    Informative...makes you think

    Very interesting book...esp. regarding humanity...second chances...coincidences...real lives ...some parts..paragraphs...technical building stuff that i sort of scanned...then continued on with next chapter....a very interesting book...bittersweet.

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  • Posted October 22, 2011

    Inspirational

    Many tales of the heroes of 9/11

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  • Anonymous

    Posted October 21, 2011

    Very Good - Emotional

    Interesting perspective of the Trade Center victims.

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  • Posted October 12, 2011

    Poignant Book, worth your time to read

    I read this book in measures, hard to put down also hard to keep reading because we all know how the end comes out. It put names to the people in the towers that day, the rescuers and the people who worked daily in the towers. In some way, it reminds you of the Titanic, with not enough boats, there was not enough stairways or fire drills etc. I pray, like the terrible lesson of the Titanic tragedy, they build towers of that height with enough safety measures that this never, ever happens again. This book leaves you with the enormous loss of life of that day but with the gratefulness of humanity of the rescuers and the people who made it out of those towers that day. A very well written book.

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  • Posted October 9, 2011

    A Good Read

    Yes, this was an act of terrorists but, the book reavels in moments of absolute horror, people took the time to help others. And it described how/why and in detail why there was not enough routes to escape.

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  • Posted October 7, 2011

    Gripping.

    We will always remember...now we will remember more.

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