Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients

Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

• Recognize why and when people act out
• Identify different types of difficult people
• Cope with difficult behavior
• Get the most out of trouble employees
• Nurture a harmonious work environment

The Collins Best Practices guides offer new and s...