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Call Centers For Dummies

By Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
Paperback
$27.99
By Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
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Tips on making your call center a genuine profit center

In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and ...

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BusinessMarketing & SalesIndustriesEnergy & Utilities IndustriesCustomer ServiceUtilities - Telephone Systems