Consensus Through Conversations: How to Achieve High-Commitment Decisions

Whether you facilitate meetings for a living or simply as part of your job, you’ve surely found yourself “standing in the fire”—at the center of a group that is polarized, angry, fearful, and confused. Veteran facilitator Larry Dressler has found that what makes the crucial difference in these situations is the leader’s presence. You have to master a way of being that allows you to remain effective no matter how hot things get.
Dressler shows how to cultivate six “stances”—mental, emotional...