The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work / Edition 1

The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work / Edition 1

by Adele B. Lynn
     
 

Co-published with SHRM.

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn’t enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will

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Overview

Co-published with SHRM.

Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn’t enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It’s filled with practical tips and suggestions for developing your own "emotional quotient," as well as that of your peers, employees, and even senior executives.

Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention — all keys to stronger bottom line results.

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Product Details

ISBN-13:
9780814408445
Publisher:
AMACOM Books
Publication date:
11/19/2004
Pages:
224
Sales rank:
208,806
Product dimensions:
6.32(w) x 9.02(h) x 0.71(d)
Age Range:
17 Years

Table of Contents

Introduction – Your Inner Bird Dog

Part 1 Emotions – The Fuel of Life

Chapter 1 The Connection Between Feelings, Behavior and Performance

Chapter 2 The Mystery of Human Behavior

Chapter 3 The Way We are Wired

Chapter 4 Emotions - What are They?

Chapter 5 Rewiring for Greater Performance and to Live our Intentions

Chapter 6 The Five Areas of Emotional Intelligence

Part 2 Training for the Self-Coach

Chapter 7 The Doorway to Emotional Intelligence

Chapter 8 Step 1 Observe

Chapter 9 Step 2 Interpret

Chapter 10 Step 3 Pause

Chapter 11 Step 4 Direct

Chapter 12 Step 5 Reflect

Chapter 13 Step 6 Celebrate

Chapter 14 Step 7 Repeat

Part 3- Five Areas of Emotional Intelligence At Work

Chapter 15 Self-Awareness and Control at Work

Chapter 16 Empathy at Work

Chapter 17 Social Expertness at Work

Chapter 18 Personal Influence at Work

Chapter 19 Mastery of Purpose and Vision at Work

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