Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

4.0 2
by Wayne W. Eckerson
     
 

ISBN-10: 0470589833

ISBN-13: 9780470589830

Pub. Date: 11/09/2010

Publisher: Wiley

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of

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Overview

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, —Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson's tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.

Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:

  • All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards

  • A chapter on architectural issues and options for creating scalable, high-performance performance dashboards

  • Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities

  • Expanded section on the best practices for managing performance dashboard projects

  • New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards

  • Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category

  • A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness

  • New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used

  • New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics

  • In-depth examination of the role of performance dashboards in the BI Maturity Model

Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.

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Product Details

ISBN-13:
9780470589830
Publisher:
Wiley
Publication date:
11/09/2010
Pages:
336
Sales rank:
574,815
Product dimensions:
6.20(w) x 9.10(h) x 1.30(d)

Related Subjects

Table of Contents

Foreword.

Preface to the Second Edition.

Preface to the First Edition.

PART I THE LANDSCAPE FOR PERFORMANCE DASHBOARDS.

CHAPTER 1 What Are Performance Dashboards?

CHAPTER 2 The Context for Performance Dashboards.

CHAPTER 3 Assessing Your Organizational Readiness.

CHAPTER 4 Assessing Your Technical Readiness.

CHAPTER 5 How to Align Business and IT.

PART II PERFORMANCE DASHBOARDS IN ACTION.

CHAPTER 6 Types of Performance Dashboards.

CHAPTER 7 Operational Dashboards in Action.

CHAPTER 8 Tactical Dashboards in Action.

CHAPTER 9 Strategic Dashboards in Action.

PART III CRITICAL SUCCESS FACTORS: TIPS FROM THE TRENCHES.

CHAPTER 10 How to Launch, Manage, and Sustain the Project.

CHAPTER 11 How to Create Effective Performance Metrics.

CHAPTER 12 How to Design Effective Dashboard Displays.

CHAPTER 13 How to Architect a Performance Dashboard.

CHAPTER 14 How to Deploy and Integrate Dashboards.

CHAPTER 15 How to Ensure Adoption and Drive Positive Change.

Index.

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Performance Dashboards: Measuring, Monitoring, and Managing Your Business 4 out of 5 based on 0 ratings. 2 reviews.
Anonymous More than 1 year ago
DMarks More than 1 year ago
Performance Dashboards: Measuring, Monitoring, and Managing your Business by Wayne Eckerson is quite possibly my favorite business intelligence book. I've recommended the first edition of Performance Dashboards to my clients, regardless of whether they were business users or IT professionals. For the second edition, I had two primary questions. First, would it still be the first book I'd recommend? And second, should owners of the first edition purchase the second edition? I'm happy to say that the answer to both questions is "yes". Although the book covers the same themes as its predecessor, the book's contents have been reorganized and over 50% of the material is new. If you're looking for your first book on business intelligence, dashboards and performance management, this is it. And if you own the first edition, you'll appreciate the new chapters, case studies, and new organization of the material. I've seen many dashboard projects fail because either the business sponsors, the IT department, or sometimes both think that they can continue business as usual. There is a third way and Performance Dashboards can help you find it.