Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

Performance Dashboards: Measuring, Monitoring, and Managing Your Business / Edition 2

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by Wayne W. Eckerson
     
 

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of

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Overview

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, —Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson's tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.

Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:

  • All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards
  • A chapter on architectural issues and options for creating scalable, high-performance performance dashboards
  • Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities
  • Expanded section on the best practices for managing performance dashboard projects
  • New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards
  • Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category
  • A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness
  • New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used
  • New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics
  • In-depth examination of the role of performance dashboards in the BI Maturity Model

Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.

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Product Details

ISBN-13:
9780470589830
Publisher:
Wiley
Publication date:
11/09/2010
Pages:
336
Sales rank:
339,220
Product dimensions:
6.20(w) x 9.10(h) x 1.30(d)

Related Subjects

Meet the Author

WAYNE W. ECKERSON is the Director of Research and Services for The Data Warehousing Institute (TDWI), a worldwide association of business intelligence and data warehousing professionals that provides education, training, certification, and research. Eckerson has seventeen years of industry experience, most of which has been spent covering business–intelligence issues and technologies. Eckerson is the author of many in-depths reports, a columnist for several business and technology magazines, and a noted speaker and consultant in the business intelligence industry. He can be reached at weckerson@tdwi.org.

Table of Contents

Foreword.

Preface.

Acknowledgments.

Part I: The Landscape for Performance Dashboards.

Chapter 1: What Are Performance Dashboards?

The Context for Performance Dashboards.

Composition of Performance Dashboards.

Performance Management Architecture.

Summary.

Chapter 2: The Role of Business Performance Management.

The Landscape.

A Framework for BPM.

BPM Trends.

Summary.

Chapter 3: The Role of Business Intelligence.

The Value of Business Intelligence.

Business Intelligence Landscape.

Summary.

Chapter 4: Assessing Your Organizational Readiness.

Readiness Criteria.

Summary.

Chapter 5 Assessing Your Technical Readiness.

Business Intelligence Maturity Model.

Summary.

Part II: Performance Dashboards in Action.

Chapter 6: Types of Performance Dashboards.

Differentiating Performance Dashboards.

Performance Dashboard Trends.

Operational Dashboards.

Tactical Dashboards.

Strategic Dashboards.

Summary.

Chapter 7: Operational Dashboards in Action: Quicken Loans, Inc.

Benefits of Operational Dashboards.

Quicken Loans’ Dashboards.

Quicken Loans’ BI Architecture.

Challenges.

Summary.

Chapter 8: Tactical Dashboards in Action: International Truck and Engine Corp.

Benefits of Tactical Dashboards.

Next-Generation Business Intelligence.

Characteristics of Tactical Dashboards.

Challenges.

Summary.

Chapter 9: Strategic Dashboards in Action: Hewlett Packard Co.

Benefits of Strategic Dashboards.

Balanced Scorecards.

Deploying Strategic Dashboards.

Summary.

Part III: Critical Success Factors: Tips from the Trenches.

Chapter 10: How to Launch the Project.

Selling the Project.

Secure Funding.

Where to Start?

Create a Strong Team.

Summary.

Chapter 11: How to Create Effective Metrics.

Tools of Change.

Understanding Metrics.

KPI Characteristics.

Creating Metrics.

Summary.

Chapter 12: How to Design Effective Dashboard Screens.

General Guidelines for Managing the Design Process.

Specific Guidelines for Creating the Visual Interface.

Sample Techniques.

Navigation Techniques.

Summary.

Chapter 13: How to Link and Integrate Performance Dashboards.

Approaches to Integration.

Centralized Approach.

Federated Approach.

Consolidation Approaches.

Summary.

Chapter 14: How to Align Business and IT.

Pitched Battles.

General Counseling.

Alignment Tactics.

Summary.

Chapter 15: How to Ensure Adoption and Manage Performance.

Two Tasks.

Strategies to Ensure Adoption.

Performance Management Strategies.

Summary.

Appendix: Criteria for Evaluating Performance Dashboards.

Glossary.

Index.

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