Providing Reference Services: A Practical Guide for Librarians

Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include:
Reference services: basic information and backgroundReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnerships (internal and external)The future of reference
Readers will come away with a solid ...