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Introduction: Eight Strategies to Move from Impasse to Transformation.
Strategy One: Change the Culture and Context of Conflict.
Strategy Two: Listen Actively, Empathetically, and Responsively.
Strategy Three: Acknowledge and Integrate Emotions to Solve Problems.
Strategy Four: Search Beneath the Surface for Hidden Meaning.
Strategy Five: Separate What Matters from What Gets in the Way.
Strategy Six: Stop Rewarding and Learn from Difficult Behaviors.
Strategy Seven: Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively.
Strategy Eight: Explore Resistance, Mediate, and Design Systems for Prevention and Resolution.
About the Authors.