SwitchPoints: Culture Change on the Fast Track to Business Success

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More About This Book

Overview

Praise for SwitchPoints

"SwitchPoints is great reading for anyone in a leadership role. The lessons on theimportance of culture are clear and transferable. I highly recommend this book." —William R. Johnson, Chairman, President, and CEO, H.J. Heinz Company

"Any successful service business is the result of both sound management and good leadership—qualities epitomized by Hunter Harrison and the team that transformed CN from an economic laggard to the leader in its field." —Frederick W. Smith, Chairman and CEO, FedEx Corporation

"SwitchPoints is a fascinating account of how the proper use of resources and technologies can be beneficial to everyone, including workers. The sweeping changes at CN Rail were awkward and difficult to accept at first, but have influenced the renewal of rail transport across the continent." —Buzz Hargrove, National President, Canadian Auto Workers

"SwitchPoints is a powerful blueprint for transformational change for any leader who faces seemingly insurmountable organizational challenges, including the one to either perish or persist." —John Dineen, President and CEO, GE - Transportation

"The transformation of Canadian National Railway from industry laggard to industry leader is a remarkable story. SwitchPoints offers a fascinating look at how Hunter Harrison led the CN team to accomplish that transformation." —Wick Moorman, CEO, Norfolk Southern Corporation

Product Details

  • ISBN-13: 9780470283837
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 10/6/2008
  • Pages: 254
  • Sales rank: 638,166
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.10 (d)

Meet the Author

Judy Johnson, PhD, a Partner with the Continuous Learning Group (CLG), applies behavioral science to help leaders create environments that dramatically improve organizational performance and profitability. Johnson coaches executives on personal leadership and executing strategies through pinpointing key behaviors that lead to success.

Les Dakens, retired Senior Vice President of People for CN, was responsible for strategic direction of CN's Human Resources and Labour Relations in North America and worldwide. Prior to joining CN, Dakens was Vice President of Human Resources for the North American division of the H.J. Heinz Company.

Peter Edwards, Vice President of Human Resources for CN, is responsible for human resources, culture change, implementation, leadership, and organizational development. He assisted CN's CEO in writing two landmark books for employees and designed CN's "Railroad MBA" program.

Edward (Ned) Morse, a Senior Partner with CLG, offers three decades of experience helping Fortune 500 executives develop and implement business-critical strategies. Morse has worked with clients in transportation, petrochemicals, food service, healthcare, engineering, telecommunications, insurance, pharmaceuticals, and retail.

Table of Contents

List of Illustrations

Introduction A Broken Culture

Pt. I Building One of North America's Top Railroads 1

Ch. 1 The Road to Best-In-Class 3

Ch. 2 Culture Change on the Fast Track 15

Pt. II Clarifying the Vision 21

Ch. 3 CN's Five Guiding Principles 23

Ch. 4 The Culture of Precision Railroading 27

Pt. III Choosing the Right Switchpoints 35

Ch. 5 How to Change CN's Culture? 37

Ch. 6 Creating a Culture of Discretionary Performance 40

Ch. 7 Creating Q4 Leaders to Drive Change 43

Pt. IV Selecting the Tools for Change 51

Ch. 8 The Science of the ABCs 53

Ch. 9 The Commanding Power of Consequences 58

Ch. 10 The ABC Toolkit 65

Pt. V Aligning the Switches 73

Ch. 11 Finding a Champion 75

Ch. 12 Testing the Business Case 81

Ch. 13 Gaining Visible Sponsorship: The CEO's Essential Role 89

Ch. 14 Learning from a Strike 93

Ch. 15 Planning the Trip 98

Ch. 16 Making the Case for Change 105

Ch. 17 Expanding Sponsorship 110

Pt. VI Assessing Switchpoints' Impact 121

Ch. 18 Applying the ABCs: Dressed & Ready 123

Ch. 19 Early Wins with the ABCs 131

Ch. 20 Demonstrating Q4 Leadership Through the ABCs 143

Ch. 21 Life or Death Leadership 149

Ch. 22 Sawing Our Way to Improvement 157

Pt. VII Spiking the Switches 165

Ch. 23 Leadership Competencies to Support the Change 167

Ch. 24 Performance Scorecards for Unionized Employees 173

Ch. 25 Learning through the Railroad MBA 180

Ch. 26 Hunter Camps Develop Leaders 184

Ch. 27 The Power of Consistency (17 out of 17) 191

Ch. 28 Developing Internal Consultants 197

Ch. 29 Sustaining Culture Change 204

Ch. 30 Sharing Our Story 209

Ch. 31 Improving Relations with Our Unions 216

Pt. VIII Learning fromOur Journey 225

Ch. 32 Top 10 Tips for Leaders Using the ABC Methodology 227

Ch. 33 The Culture Change We Achieved 231

Ch. 34 The Final Word 234

Notes 241

Index 249

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