COVID-19 is impacting our country in an unprecedented way. We are proud to be members of your communities and our priority is the health and safety of our customers and booksellers. Below are a few of the safety precautions we are taking in our stores along with options for curbside pickup, in-store pickup, and online delivery.
- We continue to follow any state and local ordinances and guidelines regarding face coverings for customers and employees in each of our stores.
- Store capacity is monitored following local capacity guidelines.
- Enhanced cleaning is performed throughout the day.
- Social distancing reminders are in place, including floor markings and in-store signage.
- Protective barriers are in use at our registers to separate customers and booksellers.
- All booksellers have temperature checks before shifts.
- Cafés are operating with limited socially distanced seating where allowed by local guidelines, and all Cafés are offering To-Go service and BN Café App pickup.
- Curbside delivery is available for Buy Online, Pick Up In Store orders.
We appreciate your cooperation with these safety measures to protect the health of our customers and booksellers.
Meanwhile, we are very pleased to let you know that we have been busy in each of our stores. We have moved the shelving and furniture - and just about every book in the store - to improve our appearance and to make browsing better. Bestsellers and new releases are given dedicated space; fiction, mystery, history and kids have been rearranged; most sections have been given a thorough review; and above all we have made a great effort to improve the assortment of books we stock. We really hope that you like what we have done.
We understand not everyone will be able to visit a store at this time. BN.com is available for you to place orders 24/7. Our NOOK app is available to download for free on iOS and Android to access eBooks and digital magazines on your mobile device.
Based on the ongoing developments surrounding COVID-19, we have reinstated international shipping from the U.S. to most countries. Orders to countries with stringent or evolving policies may experience delays, but we are working to deliver your order as quickly as possible. Please refer to International Shipping for more information.
Curbside Pickup for Online Orders
We are offering curbside pickup for online orders. Curbside pickup is available at all stores with an exterior entrance, and in-store pickup is available in all stores. Contact your participating B&N store for hours and additional details. Curbside Pickup information is available here.
Our Distribution Centers
In order to keep our employees and customers safe, we have substantially changed operations in our two Distribution Centers to follow the latest guidelines from the CDC and health officials. We have enhanced cleaning, including regular deep cleans. Social distancing is maintained by a number of measures, including reduced staffing, marked floors and changed spacing at work stations to keep people at least 6-feet apart, and removed turnstiles and break room seating. We conduct temperature checks before work shifts begin and require employees to stay at home if they feel ill or for any other reason are uncomfortable coming to work. Notice of these and other policies are posted throughout the facilities. We appreciate all the hard work and efforts of our staff in the Distribution Centers.
Virtual Author Events and Storytimes
We have a robust schedule of Barnes & Noble virtual events with popular authors, as well as regular Storytimes. Please join us for virtual Storytimes here and find learning materials and resources. You can find out about our events on Barnes & Noble on Facebook, @BNBuzz on Twitter, and barnesandnoble on Instagram. You can also follow your local store on Facebook, Twitter and Instagram.
We are of course book lovers too and, like many of you, we turn to books for comfort and education, entertainment and escape. For those of you who visit us at a store, our booksellers will be there to welcome you and to recommend your next great read.
We greatly appreciate your support in these difficult times.
The Booksellers of Barnes & Noble