Coronavirus (COVID-19) is impacting our country in an unprecedented way. We are proud to be members of your communities and our priority is the safety of our customers and booksellers. Below are a few of the safety precautions we are taking in our stores along with options for curbside pickup, in-store pickup, and online delivery.
We are taking numerous safety precautions in all our stores and Cafés to keep our booksellers and customers safe.These include:
- Enhanced cleaning throughout the day;
- Social distancing measures of at least six feet for customers and booksellers, including a limit to the number of customers at any one time, and in-store signage;
- Protective barriers at our registers to separate customers and booksellers;
- Booksellers are always required to wear face masks;
- Our standard policy is to require customers to wear face coverings, with discretion by store managers to make this policy a recommendation where this is warranted by local conditions;
- All booksellers have temperature checks before shifts;
- (NOTE: THIS IS NOW AT THE DISCRETION OF SMs)Cafés are operating with limited socially distanced seating where possible, and all Cafés are offering To-Go service and BN Café App pickup;
- Curbside delivery for Buy Online, Pick Up In Store orders
- (NOTE: WE ARE HOLDING AUTHOR EVENTS ON RARE OCCASIONS – VIRTUAL IS COVERED BELOW)
We appreciate your patience and support of these changes to the running of our stores.
Meanwhile, we are very pleased to let you know that we have been busy in each of our stores. We have moved the shelving and furniture - and just about every book in the store - to improve our appearance and to make browsing better. Bestsellers and new releases are given dedicated space; fiction, mystery, history and kids have been rearranged; most sections have been given a thorough review; and above all we have made a great effort to improve the assortment of books we stock. We really hope that you like what we have done.
We understand not everyone will be able to visit a store at this time. BN.com is available for you to place orders 24/7. Our NOOK app is available to download for free on iOS and Android to access eBooks and digital magazines on your mobile device. We are working diligently to ship orders on time, but, unfortunately, our carriers are experiencing delivery delays due to overall volume & COVID-19 impacts. We ask that you please allow an extra 2-4 business days for delivery and to refer to the tracking information for updates. Please keep in mind, when referring to tracking information, packages may appear to be stuck in the carrier's network and may take some time to show new activity. We apologize for any delays, and we thank you for your patience.
Due to the ongoing global impact of COVID-19, international shipping from the U.S. has been temporarily suspended to all countries except Canada, Australia, and U.S. Territories, and will result in delays or cancellations for some orders. Where possible, we are working to get your order to you as quickly as possible. We apologize for any inconvenience this may cause.
Curbside Pickup for Online Orders
We are offering curbside pickup for online orders. Curbside pickup is available at all stores with an exterior entrance, and in-store pickup is available in all stores. Contact your participating B&N store for hours and additional details. Curbside Pickup information is available here.
Our Distribution Centers
In order to keep our employees and customers safe, we have substantially changed operations in our two Distribution Centers to follow the latest guidelines from the CDC and health officials. We have enhanced cleaning, including regular deep cleans. Social distancing is maintained by a number of measures, including reduced staffing, marked floors and changed spacing at work stations to keep people at least 6-feet apart, and removed turnstiles and break room seating. We conduct temperature checks before work shifts begin and require employees to stay at home if they feel ill or for any other reason are uncomfortable coming to work. Notice of these and other policies are posted throughout the facilities. We appreciate all the hard work and efforts of our staff in the Distribution Centers.
Virtual Author Events and Storytimes
We have a robust schedule of Barnes & Noble virtual events with popular authors, as well as regular Storytimes. Please join us for virtual Storytimes here and find learning materials and resources. You can find out about our events on Barnes & Noble on Facebook, @BNBuzz on Twitter, and barnesandnoble on Instagram. You can also follow your local store on Facebook, Twitter and Instagram.
We are of course book lovers too and, like many of you, we turn to books for comfort and education, entertainment and escape. For those of you who visit us at a store, our booksellers will be there to welcome you and to recommend your next great read.
We greatly appreciate your support in these difficult times.
The Booksellers of Barnes & Noble