California Consumer Privacy Act (CCPA) Requests Reporting Metrics
Dates: January 1, 2023 - December 31, 2023
Pursuant to CCPA Regulations, 11 CCR §999.317(g), Barnes & Noble discloses that in 2023, it has received 2,489 requests under the CCPA from California residents and provides the following metrics.
| Type of Request | Number of Requests Received | Number of Requests Complied with in Full or Part | Number of Requests Denied* |
|---|---|---|---|
| Request to Know | 91 | 41 | 48 |
| Request to Delete | 1161 | 853 | 307 |
| Request to Opt-Out of Sale | 1237 | 850 | 388 |
The median number of days for processing requests to know, requests to delete and requests to opt-out of sale of personal information are 32, 31, and 3 days respectively.
*65 requests to delete were denied pursuant to exceptions to the CCPA. 48 requests to know, 242 requests to delete, and 388 requests to opt-out of sale were denied because the consumer failed to complete the email verification process.