The Implementation Perspective: A Guide for Managing Social Service Delivery Programs

After the “big” decisions are made in legislatures and executive offices, what is done by those who implement and operate social service programs will determine their success or failure. Yet, over and over again, the managers of public organization disregard or handle poorly the critical problems involved in starting and developing new programs or in modifying existing ones.

This book presents a new decision-making rationale-the implementation perspective-as the basic guide to social service...