My Telephone On-Call Experience: Pediatric Advice and Triage

With over 30 years of pediatric experience, Dr. Shahnaz Zomorrodian Erfani shares the advice she used to guide parents and other care givers how to best care for their ill children over the phone. She addresses the most common concerns and frustrations that would lead these caregivers to call the doctor's office after normal business hours. While "on-call" via pager and telephone, her simple and effective strategies were shared with hundreds of patients and their families and now are availa...