22 Talk SHIFTs: Tools to Transform Leadership in Business, in Partnership, and in Life

Tools to Build Better Bosses—and Become One Strained and estranged relationships are everywhere in business. Salespeople are frustrated by the finance people, customer service and operations people are frustrated by salespeople, and everyone is frustrated by the IT people. It's time to shift the conversation. In 22 Talk SHIFTs, you'll discover unconventional, sometimes counter-intuitive communication techniques that can make your year, or your career. You'll learn how to: Increase employee ...