The Workplace Where Everyone Wins

Using two service businesses-a 100 room hotel in downtown Santa Fe and a 350-seat restaurant in Palm Beach Gardens, Florida-as experimental laboratories, the author tells how, with the enthusiastic support of their staffs, these two businesses were turned into uniquely profitable “Workplaces Where Everyone Wins.” This was achieved with a landmark management system never before thought applicable to service organizations. These businesses demonstrated, however, that not only can this landmar...