Can I Help You?

Many of us choose a retail sales environment for employment at some point in our lives. This book is for everyone who is either in, or is about to go into a job that involves direct interaction with customers. Retail can be a challenge at times, but it can also be rewarding. Can I Help You? is a book with an ironic title that explains how to take care of customers from the greeting all the way to the closing and follow-up. The beginning of the book makes it clear that the title phrase is no...