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Rational Queueing
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Understand the Strategic Behavior in Queueing Systems
Rational Queueing provides one of the first unified accounts of the dynamic aspects involved in the strategic behavior in queues. It explores the performance of queueing systems where multiple agents, such as customers, servers, and central managers, all act but often in a noncooperative manner.
The book first addresses observable queues and models that assume state-dependent behavior. It then discusses other types of information in queuei...