A Research Primer for Technical Communication: Methods, Exemplars, and Analyses

This fully revised edition provides a practical introduction to research methods for anyone conducting and critically reading technical communication research.

The first section discusses the role of research in technical communication and explains in plain language how to conduct and report such research. It covers both quantitative and qualitative methods, as well as surveys, usability studies, and literature reviews. The second section presents a collection of research articles that serve...