An Inbox Between Us

Every organization has two versions of itself. There's the documented one — the processes, the org charts, the goals and values that make up the official story. Then there's the way things actually work. The workarounds people build because the real process doesn't fit. The spreadsheets no one asked for but everyone depends on. The conversations where someone finally says what they actually need.

That second version has always been there. It's how businesses actually run. And AI is about to ...