Create | Balance
by Dr. Jody Janati
Practical and healthy solutions are available when you choose to consciously respond to others during intense interactions. This book offers more than 101 things to do and say when dealing with difficult situations. You will learn multiple step-by-step techniques that really work. The material in this book will help you find your “conversation peace” through appropriate responses intended to defuse tense experiences with others.
Part one examines the imbalance that passive, aggressive, and passive/aggressive behavior cause when communicating with others. Part two demonstrates how assertive communication is a fair and practical way to speak to others. Part three offers a variety of phrases and approaches to reframe your difficult discussions and find your resolution solution.