Best Practices: Building Your Business with Customer-Focused Solut

Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.

What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?

Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover ...