Building the Virtual State: Information Technology and Institutional Change

The benefits of using technology to remake government seem almost infinite. The promise of such programs as user-friendly ""virtual agencies"" and portals where citizens can access all sections of government from a single website has excited international attention. The potential of a digital state cannot be realized, however, unless the rigid structures of the contemporary bureaucratic state change along with the times. Building the Virtual State explains how the American public sector mus...