Business Process Management: Analysis, Modelling, Optimisation and Controlling of Processes

This textbook bridges the gap between business management and organisational methods and their digital implementation, because process management increasingly means designing operational tasks. In addition to methodological basics, the work offers many practical examples and exercises. Prof. Gadatsch's book is now considered the "current classic", THE authoritative standard work on IT-supported design of business processes.

The tenth edition has been revised and adapted to the requirements o...