Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care. Key Features: • A new chapter tells how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma. • Another new chapter describes the way limited literacy or limited health literacy can affect patient outcomes and how pharmacists can identify and help overcome such limitations in their patients. • The expanded chapter on managing change emphasizes the use of motivational interviewing. • Dozens of examples share good and bad pharmacist–patient and pharmacist–physician dialogues. • Guidelines tell how to contact a physician and then build rapport and discuss drug-related problems with him or her. • Questions for reflection appear at the end of each chapter.
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About the Author
Bruce A. Berger, PhD, is professor emeritus, Harrison School of Pharmacy, Auburn University and president of Berger Consulting, LLC in Auburn, Alabama.