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Completely Satisfied

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You want to deliver an excellent digital workplace experience—but how? Forget everything you thought you knew about IT satisfaction. Completely satisfying your digital employees isn't a matter of more surveys, comparing yourself to what you see on the Internet, or trying to delight them.

So what is it, then? Hank Marquis, IT satisfaction and quality of experience guru and IT tech exec, will enlighten you.

His new book, Completely Satisfied, shows you how to find your IT solutions' "experien...