Informative, down to earth and practical. A must read for anyone who wants concrete, explicit ways to improve their communication and conflict resolution skills.
About the Author
Keith R Wilson has worked with people who have hurt and been hurt by others for over thirty years as a therapist in Rochester, NY. He is the author of The Road to Reconciliation: A Comprehensive Guide to Peace When Relationships Go Bad, How to Make an Apology You'll Never Have to Make Again, and two novels, Fate’s Janitors:Mopping Up Madness in a Mental Health Clinic and Intersections.