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Conversational Intelligence @Work: Build Trust, Culture and Performance

By Rickie Banning, Susan Curtin, Gwen Mitchell
Paperback
$13.99
By Rickie Banning, Susan Curtin, Gwen Mitchell
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Conversational Intelligence @Work is a unique collection of hands-on examples and practical applications for readers seeking to embody the art of Conversational Intelligence(R) (C-IQ). The book includes specific techniques that can be embedded into conversations so that words and intentions "hit their mark". The stories are told by six graduates of Judith E. Glaser's Conversational Intelligence(R) (C-IQ) certification courses that were held between 2016 and 2018. These members of the C-IQ W...