Converting Customers to Clients: A Guide to Strengthen Your Business Relationships

by Chris Wendel

Overview

Your relationship with a client is as important as having a service to provide a client. Without one, you'll never survive the stormy waters of the business environment. If you're a professional service provider (IT consultant, CPA, attorney, marketing or branding expert, etc.), then your whole business is based on relationships. Yes, you have to be good at what you do, but you must be great at interacting, engaging, nurturing, and connecting with people. The ability to do so makes you either a tremendously valuable asset to your firm and/or a powerful threat to your business's competition. To that end, this book is dedicated to helping you initiate, build, and maintain a relationship with clients.

Product Details

ISBN-13:	9780989571401
Publisher:	Holden Publishing, Inc.
Publication date:	07/11/2013
Pages:	222
Product dimensions:	5.98(w) x 9.02(h) x 0.51(d)

About the Author

Chris Wendel is a native of Lakeland, Florida. He attended the University of South Florida and graduated with a degree in English/Technical Writing. He later returned to university and earned a degree in Computer Network Administration. Chris owned and operated an IT consulting company in Florida for almost a decade before working as a Relationship Manager for a global company.

He is an Amazon.com bestselling author for his short story, Human After All: The Pen Pal Chronicle. The short story chronicles the teen years of the villain in his debut novel, Human After All, which introduced characters Det. Tom Gray and Valerie Hardy. In the novel, the characters battle an evil villain who makes them face the fears which have halted their lives. The follow-up novel, King of Pain, featuring Det. Tom Gray will be released at the end of 2013. In the summer of 2013, Chris's book of poems, Unfinished, will be available.

There is an accompanying book to Converting Customers to Clients. On Strengthening Business Relationships is a book of standalone business quotes.

He is currently available for book club engagements, organizational presentations for both his creative writing and client relationship/customer service topics. He blogs at his web site cwendel.com about various topics, which include arts and entertainment, business, customer service, writing, music, parenting, and more.

Chris is involved in numerous community activities and groups, like Kiwanis and the local futbol club. Chris enjoys football, soccer, music, stories and reading, as well as spending precious time with friends and family.