Coping with Difficult People

Everyone has to deal with difficult people. They are in your workplace, on the roads, on the phone, online - everywhere. Some don't mean you harm, they're just pests. Others are schemers who deliberately try to take you down. Don't `go with the flow'. Don't wait until the damage is done. Don't be a victim. Coping with Difficult People offers you strategies and succinct solutions to enable you to handle such people in most situations. Instead of letting difficult people frustrate you, read t...