Table of Contents
Introduction: Deciphering the Code: Why I Wrote This Book
Part One: Context
Chapter 1: Becoming a Better Leader: The Basics
Chapter 2: Your Inherited Leadership Legacy
Chapter 3: Why Old-School Leadership Stopped Working
Part Two: Connection
Chapter 4: Empathy: The Basis of Connection
Chapter 5: Empathy: Connection in Action
Chapter 6: Building Your Credibility
Part Three: Communication
Chapter 7: The Confusing Conundrum of Communication
Chapter 8: Cracking the Communication Code
Part Four: Collaboration
Chapter 9: Motivation: The Search for the Magic Pill
Chapter 10: Leading by Design: The Primary Needs
Chapter 11: Leading by Design: The Performance Needs
Chapter 12: Creating Great Employee Experiences
Chapter 13: Making Things Simple
Epilogue: Time to Leap
Bibliography
Acknowledgments
About the Author
Index