Creating High-Performance Government Organizations

This is the most challenging time for public management that I haveseen in my 35 years of public and non-profit service. The?survivors,' ten years from now, will be working in systems theycould not possibly imagine now. They will have gotten there notjust by luck, but by the full commitment of all members of theirorganizations and by dramatically different methods of publicengagement. This book is an excellent resource for starting thatjourney and for assessing the progress of efforts to da...