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Crisis Communications: Lessons from September 11
By James Alleman (Contribution by), Sandra Ball-Rokeach (Contribution by), Menahem Blondheim (Contribution by), James William Carey (Contribution by), John Carey (Contribution by), Elisia Cohen (Contribution by), William H. Dutton (Contribution by), Joachim W. H. Haes (Contribution by), Joo-Young Jung (Contribution by), James E. Katz (Contribution by), Yong-Chan Kim (Contribution by), Jonathan Liebenau (Contribution by), Tamar Liebes (Contribution by), Jeremy Harris Lipschultz (Contribution by), Patrick Martin (Contribution by), Fiona McNee (Contribution by), Mitchell L. Moss (Contribution by), Frank Nainoa (Contribution by), A Michael Noll (Contribution by), Sean Phelan (Contribution by), Paul N. Rappoport (Contribution by), René-Jean Ravault (Contribution by), Ronald E. Rice (Contribution by), Everett M. Rogers (Contribution by), Anthony Townsend (Contribution by), Pille Vengerfeldt (Contribution by), Michael A. Noll (Editor)
eBook
$54.85
By James Alleman (Contribution by), Sandra Ball-Rokeach (Contribution by), Menahem Blondheim (Contribution by), James William Carey (Contribution by), John Carey (Contribution by), Elisia Cohen (Contribution by), William H. Dutton (Contribution by), Joachim W. H. Haes (Contribution by), Joo-Young Jung (Contribution by), James E. Katz (Contribution by), Yong-Chan Kim (Contribution by), Jonathan Liebenau (Contribution by), Tamar Liebes (Contribution by), Jeremy Harris Lipschultz (Contribution by), Patrick Martin (Contribution by), Fiona McNee (Contribution by), Mitchell L. Moss (Contribution by), Frank Nainoa (Contribution by), A Michael Noll (Contribution by), Sean Phelan (Contribution by), Paul N. Rappoport (Contribution by), René-Jean Ravault (Contribution by), Ronald E. Rice (Contribution by), Everett M. Rogers (Contribution by), Anthony Townsend (Contribution by), Pille Vengerfeldt (Contribution by), Michael A. Noll (Editor)
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On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergenc...