Crowd Management: Beyond Control to Crowd Care

Crowd Management: Beyond Control to Crowd Care challenges one of the most enduring assumptions in the management of crowded places: that control alone ensures safety. Drawing on six decades of disasters, inquiries and organisational learning, the authors pose a fundamental question: why do we keep repeating the same mistakes?

Combining more than four decades of professional practice with contemporary research in crowd science, psychology, sociology, leadership and organisational learning, th...