Culture Shock: An unstoppable force is changing how we work and live. Gallup's solution to the biggest leadership issue of our time.

The COVID-19 pandemic caused an awakening that shocked the world — a structural change in how and where people work and live. One thing we now know for certain: Nothing is going back to normal.

How organizations adapt to this culture shock will determine whether they thrive or even survive and whether U.S. and global productivity will go up or down.

The immediate danger is that most employees will now operate more like independent contractors or gig workers than employees who are loyal and ...