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Customer Centricity: A Present and Future Priority
By Phil Geldart
eBook
$14.99
By Phil Geldart
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A customer-centric culture is one in which every employee consistently asks, "How will the decision I am about to make impact our customers' experience?" Not only that, but with the support of their leaders, they know what to do about it. Eight-time author, experiential learning expert, and CEO of Eagle's Flight, Phil Geldart, shares his insights on what it takes to create an enviable customer experience in his book, "Customer Centricity: A Present and Future Priority." He created this book...