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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

By Renee Evenson
eBook
$7.99
By Renee Evenson
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, pho...

Categories

BusinessHuman ResourcesMarketing & SalesEmployees - TrainingPublic RelationsCustomer Service