Order History
Premium Membership & Rewards
Help Center / FAQ
CX That Sings: An Introduction to Customer Journey Mapping
eBook
$5.99
1|
Collect stamps to save with Rewards. 10 stamps = $5. Learn More
Select a store to view item availability.
Available on compatible , the free NOOK App, and in My Digital Library
NOOK App
Download NOOK app
NOOK Devices
NOOK eReaders
- NOOK GlowLight 4 Plus
- NOOK GlowLight 4e
- NOOK GlowLight 4
- NOOK GlowLight Plus 7.8"
- NOOK GlowLight 3
- NOOK GlowLight Plus 6"
NOOK Tablets
- NOOK 9" Lenovo Tablet
- NOOK 10" HD Lenovo Tablet
- NOOK Tablet 7" & 10.1"
- NOOK by Samsung Galaxy Tab 7.0 [Tab A and Tab 4]
- NOOK by Samsung [Tab 4 10.1, S2 & E]
Free NOOK Reading Apps
- NOOK for iOS
- NOOK for Android
BN.com website
Go to your Digital Library in My Account
Limit 1 per customer
4.5/5 star rating on Goodreads
- Includes FREE access to online resources with large, full-color downloadable images of all example Journey Maps and Personas
- All content from the example Journey Maps and Personas is also included in the text, making it easy to see, read, and highlight important passages
- Includes access to FREE video companion course launching July 6th on CXThatSings.com
Do you know what makes your customers tick?
This book lays out, in actionable detail, the process of cre...