The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
About the Author
Naomi Langford-Wood and Brian Salter are business and communication specialists, consultants and speakers on the international conference circuit. Together, they have also co-authored over 16 business books.
Table of Contents
Sunday: Understanding yourself 4
Monday: Different styles of behaviour 22
Tuesday: Coping with different problem people 38
Wednesday: Managing conflict situations 54
Thursday: Basic communication skills and body language 70
Friday: How to say no and deal with difficult clients 86
Saturday: You're in control now 102