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Designing KPIs to Drive Process Improvement (The Productivity Improvement Series, #17)

By Giles Johnston
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$2.99
By Giles Johnston
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Do Your KPIs Drive the Performance of Your Business?

Process improvement is all about making things work better, whether this is because a process is broken or because we know it could be better. When you use your business' information to create Key Performance Indicators (KPIs) that help you to drive the right kinds of improvement then the rate of change can be so much faster.

KPIs are popular in most businesses, but often these pieces of information don't give you the right picture, or they...

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